Beacon Help Desk

Beacon is the help desk and device inventory app for school district IT teams and the teachers and staff they support. Sign in with the account your district gives you. FOR TECHNICIANS Scan first - Scan an asset tag, a serial number or a Beacon label to open the device: who has it, where it is, its history and its open tickets. - Check devices out and in, or place them in a room, cart or closet, then keep scanning. The person, status or place you chose stays selected. - Undo any scan for a few seconds before it is sent. - Print asset labels through AirPrint. - Use the camera, the keyboard or a Bluetooth barcode scanner. Tickets that work in a hallway - Your queue, unassigned tickets, tickets due soon and your saved views, with a due time on each ticket that has one. - Swipe to take a ticket or resolve it, with Undo. - Reply or add internal notes with photos, dictation and @mentions.…