bFocus Atendimento

bFocus Atendimento is the app for the support teams of companies that use bFocus. It brings the bFocus support desk to your phone: the customer's message arrives as a notification, you reply right away and the ticket moves forward — with no browser tab to keep open. You need an agent account created by your company in bFocus. The app does not create accounts and is not meant for end customers. ONE INBOX, EVERY COMPANY If you support more than one company, they all show up together, sorted by the latest message, each row badged with the company and the product. A company with a problem never takes the others down. ON CALL, NOT "ONLINE" One switch per company. On call, you are reachable by notification even with the app closed — and you stay that way until you switch it off. If you leave conversations unanswered for a few minutes twice in a row, on call pauses by itself and lets you know,…