FixBack

Every callback costs more than the return trip. FixBack helps contractors and service businesses understand the true cost of callbacks, identify recurring problems, and turn costly return visits into measurable improvements. Record each callback while the details are fresh. FixBack automatically combines travel time, labor, replacement materials, and other direct expenses to show how much profit was lost. SEE THE TRUE COST • Calculate labor, travel, material, and other callback costs • View total profit at risk and average cost per callback • Track open, scheduled, and resolved return visits • Set a monthly callback-loss limit • See resolution rates and total team time FIND WHAT KEEPS GOING WRONG Assign root causes such as workmanship, defective parts, unclear scope, scheduling, or customer misuse. FixBack ranks the largest cost drivers so you can focus improvement efforts where they…