Gen2Chat

Gen2Chat is the mobile workplace for support operators on the Gen2B customer support platform. Take customer conversations and reply to them from your phone exactly as you would from the web version of the platform. The app is made for employees of companies running the Gen2B platform. Signing in requires a corporate operator account — there is no in-app registration. FEATURES • Incoming requests: new chat offers with an acceptance timer — accept or decline in one tap. • Every channel in one place: conversations from Telegram, WhatsApp, Instagram, the web widget and other connected channels all look the same. • Full conversation history, including the AI assistant's work before the chat was handed over to a human. • Attachments: send photos and files, with a preview before sending. • Voice messages: record a voice reply and play back voice messages from the customer. • Swipe to reply to…