Mersal IQ

Mersaliq is the mobile companion to the Mersaliq dashboard, built for the people who answer customers all day — and rarely from a desk. ONE INBOX FOR EVERY CHANNEL Every Common Socail Media Channel land in a single shared inbox. Every thread carries the mark of the channel it came from, so you always know where a customer is writing from before you reply. MADE FOR A TEAM, NOT ONE PHONE • Filter to what's assigned to you, what nobody has picked up, or everything • Assign a conversation to a teammate, or take it yourself • Show only unread threads when you're catching up after a break • Snooze what can wait, resolve what's finished, reopen it when the customer writes back • Switch between organisations if you look after more than one REPLY THE WAY THE THREAD NEEDS • Text, photos, videos, documents, and voice notes • Saved replies for the question you answer twenty times a day • Approved…