Nexlink by Nexspace

Nexlink is the mobile companion for facility operations and helpdesk teams, built to keep support and maintenance tickets moving from raised to resolved. FOR FIELD STAFF • View tickets assigned to you across Active, Partially Closed, Disputed, and Closed lists • Acknowledge new tickets and track full ticket history, location, and category details • Clock in and out with GPS-verified attendance tied to your assigned facility • Start work with before-photos and notes, then submit resolution proof with after-photos • Get real-time push notifications for new tickets and SLA breach alerts FOR HELPDESK MANAGERS & DISPATCHERS • See all tickets across your organization, including Open and Priority queues • Assign and reassign tickets to field staff • Reopen or permanently close tickets • Monitor SLA compliance with live breach indicators KEY FEATURES • Secure sign-in per organization domain,…