Onlo: AI Customer Service

Onlo helps business teams stay close to their customers from their phone. Follow customer conversations, review approvals and keep support tickets moving while away from your desk. EVERY CONVERSATION IN ONE INBOX View conversations from your connected channels, read message history and take over when a customer needs your team. Available channels and features depend on your workspace configuration and plan. STAY IN CONTROL Review proposed actions, approve or reject them, and inspect approval history. TRACK EVERY ISSUE Create and view support tickets, update status and priority, assign work and follow issues through to resolution. KEEP UP WITH CALLS Review call history, outcomes, transcripts, summaries and recordings when available and authorized for your workspace. SEE HOW YOUR SUPPORT PERFORMS View workspace analytics, conversation volume, response times and resolution metrics. Receive…