Proign Support

Proign Support is the mobile operator console for support teams that use the Proign Support module. Work your queue, answer customers and keep service levels on track from iPhone and iPad. Work the queue - Built-in and saved ticket views with filters, search and bulk actions - Live updates, presence and typing indicators while you work - Service level timers, priorities, categories, teams and assignment Answer with context - Rich replies and internal notes with attachments, canned responses and macros - Customer history, orders, registered products and related tickets beside the conversation - Close-out with resolution feedback, classification and satisfaction surveys Lead the team - Agent dashboard, manager workload view and analytics - Quality review queue and classification audits - Knowledge base search, editing and publishing - Settings for macros, canned responses, routing rules,…