Queue Pulse

Queue Pulse gives contact center supervisors and administrators real-time visibility into queue activity, agent status, and service levels — right from your phone. Built for teams running cloud contact center platforms, Queue Pulse polls live data continuously so you're never waiting on a stale report to know what's happening on the floor. DASHBOARD See your service level at a glance, spot skills that need attention, and get an aggregate view of what's happening across your contact center right now. SKILLS & QUEUES Search and monitor real-time queue activity across all your skills, with live counts that refresh automatically so you always know where attention is needed. AGENTS View live agent status across your team — available, busy, wrap-up, or away — and tap any status to instantly filter your agent list. MORE Assign skills to agents, review disposition codes, check hours of…