RefleCX

RefleCX helps multi-location businesses, from dealer groups to retail networks, see how every location is performing with customers and act on it fast. Managers and frontline teams get the customer experience data they need, wherever they work. RefleCX is a business app. An active RefleCX account, provided by your organization, is required to sign in. SEE PERFORMANCE AT A GLANCE - Track average review rating, response rate, response time and total reviews against the previous year to date - Monitor sales and service KPIs, including issue count, resolution rate and reach rate - Review monthly score cards with star rating, positive sentiment and national rank for each location RESOLVE ISSUES ON TIME - See every customer issue with its status, location and due date - Know at a glance which issues were closed within target - Browse survey responses and scores by location and date UNDERSTAND…