ReturnMate Tech

ReturnMate Tech is the technician companion for teams managing returns, warranty claims and repairs with ReturnMate. Built for the workshop and service bench, ReturnMate Tech puts the next action for every unit in your pocket — from receiving a returned parcel through inspection, diagnosis, repair and final resolution. SCAN AND RECEIVE Scan a device tag, ReturnMate QR code or supported carrier label to find the right job instantly. Incoming parcels can be received directly from the workshop floor, while existing units open straight into their RMA or repair job. Supported workflows include labels from Australia Post, StarTrack, TNT and Team Global Express. WORK YOUR BENCH See what needs attention now, what is arriving and what is waiting on someone else. SLA countdowns help technicians prioritise work across the shift. You can: Claim unassigned jobs Find RMAs by RMA number, customer,…