RIMS Helpdesk

Key Features • Raise Complaints & Tickets Create a new complaint or support ticket and submit it directly through the app. • Track Ticket Status Stay updated on the progress of your complaints with clear statuses such as Assigned, In Progress, and Completed. • Ticket Assignment Complaints can be assigned to the appropriate team or support staff for action. • Mark & Update Tickets Support staff can update ticket information and mark tasks according to their current status. • In Progress Tracking Easily identify complaints that are currently being worked on. • Completion Management Once an issue has been resolved, the ticket can be marked as Completed. • Centralized Complaint Management Keep complaints and support requests organized in one place. • Easy-to-Use Interface A clean and straightforward interface makes it easy to raise and manage tickets. RIMS Helpdesk helps streamline…