Smart Desk ZA

SmartDesk is a modern IT service management (ITSM) and helpdesk platform built for teams that care about fast, reliable support. Whether you're an IT agent resolving incidents on the go or a manager keeping an eye on your team's queue, SmartDesk gives you everything you need in one place. KEY FEATURES • Ticket Management — Create, assign, and resolve support tickets with ease. Track status, priority, SLA timers, and full conversation history. • AI-Powered Support — Let AI classify tickets, suggest responses, analyse sentiment, and surface the right knowledge base articles automatically. • Real-Time Dashboard — See your queue at a glance. Monitor open tickets, resolution rates, SLA health, and team workload in real time. • CMDB & Asset Management — Track hardware, software, and configuration items. Link assets directly to tickets for faster resolution. • SLA & OLA Tracking — Never miss a…