Supportix

Supportix puts your team's shared support inbox in your pocket. Website chat, Telegram, Viber, and email conversations all arrive in one place, so you can answer customers from wherever you are instead of waiting until you're back at your desk. This is the mobile companion app for the Supportix customer support platform. You need a Supportix account to sign in. EVERY CHANNEL IN ONE INBOX Conversations from your website chat widget, Telegram, Viber, and email land in a single list. Each one shows the channel it came from, the customer's name and company, the latest message, and whether anyone has picked it up yet. FIND THE RIGHT CONVERSATION FAST Search across conversations, or filter to All, Mine, or Unassigned with a live count on each. Unanswered conversations are highlighted so the queue tells you where to look first. REPLY IN REAL TIME Open a conversation to see the full message…