Team Inbox: FavCRM Fleet

Team Inbox is a shared WhatsApp inbox for taxi and call-taxi fleets. One official company WhatsApp Business number, every driver replying from their own phone — whoever's free claims the conversation, and the customer always sees the same number. Why fleets use Team Inbox One phone, one bottleneck Before Team Inbox, a customer message only reached whoever was holding the company phone. If that driver was mid-fare, nobody else saw the message. Voice-first, because that's how drivers already communicate Team Inbox is built around voice, not typed as an afterthought: a full-width record button, one-tap playback at 1.5×/2× speed, and an automatic Cantonese transcript so a driver can glance at a red light and know what a customer needs. A driver leaving doesn't take the customer with them Conversation history belongs to the company, not to whichever phone last held the WhatsApp number — a…